Office Policies

Prescription Refill Policy: Most refills for prescriptions are handled at the time of the visit.  You may also request refills online once the patient portal has been activated for you. However, an office visit may be required depending on your situation. For any new medications that this office has not prescribed before, an appointment is required.  

Controlled Medications Policy: We do not prescribe certain medications for long term daily use including certain pain medications (i.e. oxycodone, morphine, percocet, vicodin), anxiety medications (i.e. xanax, valium, klonopin) and certain sleep medications (i.e. ambien, lunesta).  You will need to be managed by a specialist for these conditions if you need to be on them for daily use. 

Copays and prior balances are to be collected prior to the time of service. We require a $50 deposit from patients with high deductible insurance policies with the deductible not met.

It is the patient's responsibility to notify us if you change insurance.  It is also your responsibility to contact your insurance company to make sure we are in-network with your plan and benefits. 

No Show Policy: It is the patient's responsibility to keep your appointment as scheduled, or call and let us know when you cannot. We reserve the right to charge $25 if you do not contact us to let us know 24 hours prior if you cannot make your appointment. 

Late Policy: If you arrive late for your scheduled office visit, we will let you know if we are still able to see you.  You may be required to wait longer.   This is done in order to ensure a decreased waiting time for other patients who arrive on time. 

Disability and FMLA:  In order to fill out the disability & FMLA forms in an accurate manner. Unfortunately, we cannot see you for any Workers Compensation.